Wood Lake Cable, LTD, provides Cable television, digital cable, high speed cable Internet, web hosting and netcall digital telephone in Winfield, BC, Canada.
There were three technical challenges for Wood Lake Cable. File sharing, was “killing” them and caused a ton of customer support issues. “People just don't realize what file sharing does to their Internet service,” said Darren Mulloin, IT Director. Secondly, they needed a way to ensure VoIP traffic was given priority over all other traffic. Lastly, they have many very high speed customers, (5 to 10 Megs), and they wanted them to be fast but they didn't want them to dominate their network during peek hours.
“We looked at several products of this type, most were well over 20K and very complicated. NetEqualizer was affordable, easy to setup/manage and has delivered excellent results. Pay back was only a few months.”
The other companies they looked at offered all the functionality of the NetEqualizer, “but you needed a full time techno guru to run them and some of them wanted service contracts so they could do all the support. It just didn't make sense for us.”
“It was very easy to set up. The default settings were very close to what we have now and once configured, it has been running flawlessly. I was expecting this type of gear to be a pain to look after, but we haven't had to touch it in months, it just runs and does the job,” said Mulloin.
“It is doing exactly what we hoped it would do, reduced our upstream
bandwidth and allowed us to manage the downstream bandwidth hogs.”
Darren Muloin concludes: “We would absolutely recommend NetEqualizer to others in the field. We love it.”
