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APconnections is committed to building and selling plug-and-play products that require minimal management and maintenance.

Support Contact Information & Hours

    By Phone: Live telephone support 5 days a week (Monday-Friday) 9am-5pm Mountain Time (MDT/MST)
    through our United States support center
  • International callers:(303) 997-1300 x102
  • US callers: Toll free (888) 287-2492 or (303) 997-1300 x102

For customers who require assistance, APconnections' support staff is available as defined in Installation Support and Post-Installation Support below.

Installation Support

Upon purchase of a new NetEqualizer from APConnections,Inc. initial installation support via phone or email is covered in the purchase price (if you purchase from a Reseller, please refer to their policy for support). We also ship the unit with the latest software installed, and include our Quick Start Guide Manual. Contact our Support Team at 303.997.1300 x102 or support@apconnections.net for help with your installation.

Installation Support outside our normal support hours may be available. We recommend that you contact Support to arrange this in advance of your planned installation window.

Post-Installation Support

For post-installation support, we require customers to have a current NetEqualizer Software & Support (NSS) contract.  NSS is a yearly renewable software & support contract that can be purchased with your unit or at any time thereafter.  Email or call us at admin@apconnections.net or 303.997.1300 x105, to purchase NSS or to see if you are current on NSS for your existing units. NSS terms and conditions details what is covered.

Customers who purchase NSS receive a set number of support hours and access to Software Updates, which are typically released two (2) times per year.

Self-directed Online Support Resources

Customers who have support questions may also refer to these materials.

Guide When to Use Description
Quick Start Guide Initial Installation Ten (10) page guide plus appendices. Walks through steps to set up your NetEqualizer.
Note: This online version does NOT contain passwords, for security reasons. We include a fully-functional Quick Start Guide with each unit shipped.
Frequently Asked Questions (FAQ) Guide Find an answer to a common question Questions and Answers to common customer questions.
User Guide After initial installation. Setting up advanced features. Fifty plus (50+) page guide.  Walks through set-up of NetEqualizer features in detail.  Includes instructions on setting up bandwidth priority & limiting rules, connection limits, user quotas, ntop reporting, setting/forcing LAN speeds, and CALEA.
Support Archives Searching for an answer to any question. Full archive of customer questions and answers.
Advanced Tuning For experienced programmers.  Advanced set-up capabilities. Instructions and scripts for many advanced features, such as Changing Configurations by Time of Day, Creating a script to Block URL’s, Making the GUI accessible via secure HTTPs, Sending Automated Emails from NetEqualizer, Setting Up the NetEqualizer when you have Variable Bandwidth, Tuning ntop on NetEqualizer.
Note: Use at your own risk. We are in process of testing each script to ensure that they all work as expected.