For customers who require assistance, APconnections' support staff is available as defined in Installation Support and Post-Installation Support below.APconnections is committed to building and selling plug-and-play products that require minimal management and maintenance.
Support Contact Information & Hours
By Phone: Live telephone support 5 days a week (Monday-Friday) 9am-5pm Mountain Time (MDT/MST)
through our United States support center
By Email: 7 days a week with 8 hour response
Upon purchase of a new NetEqualizer from APConnections,Inc. initial installation support via phone or email is covered in the purchase price (if you purchase from a Reseller, please refer to their policy for support). We also ship the unit with the latest software installed, and include our Quick Start Guide Manual. Contact our Support Team at 303.997.1300 x102 or support@apconnections.net for help with your installation. Installation Support outside our normal support hours may be available. We recommend that you contact Support to arrange this in advance of your planned installation window. For post-installation support, we require customers to have a current NetEqualizer Software & Support (NSS) contract. NSS is a yearly renewable software & support contract that can be purchased with your unit or at any time thereafter. Email or call us at admin@apconnections.net or 303.997.1300 x105, to purchase NSS or to see if you are current on NSS for your existing units. NSS terms and conditions details what is covered. Customers who purchase NSS receive a set number of support hours and access to Software Updates, which are typically released two (2) times per year. Customers who have support questions may also refer to these materials. Installation Support
Post-Installation Support
Self-directed Online Support Resources
Guide
When to Use
Description
Quick Start Guide
Initial Installation
Ten (10) page guide plus appendices. Walks through steps to set up your NetEqualizer.
Note: This online version does NOT contain passwords, for security reasons. We include a fully-functional Quick Start Guide with each unit shipped.
Frequently Asked Questions (FAQ)
Find an answer to a common question
Questions and Answers to common customer questions.
User Guide
After initial installation. Setting up advanced features.
Fifty plus (50+) page guide. Walks through set-up of NetEqualizer features in detail. Includes instructions on setting up bandwidth priority & limiting rules, connection limits, user quotas, ntop reporting, setting/forcing LAN speeds, and CALEA.
Support Archives
Searching for an answer to any question.
Full archive of customer questions and answers.
